A clearer answer starts here.

Refurbished phones have been inspected, tested and repaired where needed. Cosmetic condition can vary, so read the condition information on the individual listing before buying.

Check the network information on the product listing. If you’re unsure whether a device will work with your network, contact us before ordering.

Our devices come with a 12-month warranty covering manufacturing faults. Physical and water damage are excluded unless explicitly stated.

Available payment methods are shown in the secure payment form at checkout.

Check the delivery option offered at checkout and the information for your order. Contact support with your order number if you need an update.

Contact our support team with your order number and tell us whether you’re cancelling or reporting a fault. We’ll confirm the return instructions and postage arrangements before you send your device.

Choose a supported model and declare its faults to see an instant valuation. Review the amount, sign in, upload photos and submit. Follow its status in your account and contact us for postage instructions before sending it.

Check your model in the trade-in form and declare its faults. Eligibility and deductions depend on the configured rules for that device. If no valuation is available, contact us.

We can only show an offer when pricing is available for your selected device. Contact us about your model; an unavailable valuation is not an offer of £0.