Here for the next step.

Delivery options and charges are shown at checkout. Check the details for your order before paying, and keep your order confirmation for reference.

For a delivery update, view your orders or contact support with your order number. If a parcel arrives damaged, keep the packaging and let us know.

For most online purchases, you have 14 days after receiving the item to tell us you want to cancel, followed by a further 14 days to send it back. You do not need to give a reason for changing your mind. See GOV.UK’s returns guidance.

Start with our support team so we can confirm the correct return address and postage instructions for your order.

1. Contact us. Choose “Returns & refunds” on the support form and include your order number and tell us whether you’re cancelling or reporting a fault.
2. Get your return instructions. We’ll explain the next steps and confirm any applicable postage arrangements.
3. Prepare your device. Back up your data, remove your SIM and memory cards, then follow our device preparation instructions.
4. Keep proof of postage. Retain the tracking reference until your return is resolved.

Contact us about a return. Please speak to us before posting your phone.

Your statutory consumer rights are separate from, and are not limited by, this warranty.

Our devices come with a 12-month warranty covering manufacturing faults. Physical and water damage are excluded unless explicitly stated.

If something isn’t working as expected, send us your order number, device model and a description of the fault. Include when it started and any troubleshooting you’ve tried.

We’ll help you understand the next steps. Please contact us before arranging a repair or sending your device back.

Get warranty support

For an update on a return or refund, contact support with your order number and any return tracking reference. We’ll check its progress and explain what happens next.

Keep your postage receipt and any messages about the return together so they’re easy to find.